Discussion Questions - About Outsourcing Article

Discussion Questions - About Outsourcing - Article Example The case clearly shows that the organization exploited the demands of the industry by serving as a niche player in the provision of specific core competences’ services. The success of the company can therefore be linked to the ability to provide services that are specifically to the core competences in contrast to their ability of not using fake accents and pseudo names. This case is so because the organization seemed to have avoided risks by applying a method of service provision that other big companies could not venture into. It would not be wise for other BPO organizations to adopt the strategy of the company, as well as making them common. The reason behind this notion is that the strategy was developed by one organization in the industry, with the sole aim of capturing the core competences of the niche market. The fact that the strategy required a number of skilled personnel would rule out the urge for other companies to try developing the idea (Samarpan, 25). Such an idea would prove to add extra operational costs that some of the BPOs would not like to